1E Elastic SaaS System Status

All Systems Operational

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This status page covers 1E Elastic SaaS Platform and 1E Solutions environments.
For more information, assistance or to download our latest client then please visit the 1E Support Portal

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Uptime over the past 90 days. View historical uptime.
1E Platform - UK South 1 Operational
90 days ago
100.0 % uptime
Today
1E Platform - East US 1 Operational
90 days ago
99.97 % uptime
Today
1E Platform - West US 1 Operational
90 days ago
100.0 % uptime
Today
1E Platform - Canada Central 1 Operational
90 days ago
100.0 % uptime
Today
1E Platform - West Europe 1 Operational
90 days ago
99.98 % uptime
Today
1E Solutions - EU 1 Operational
90 days ago
100.0 % uptime
Today
1E Solutions - US 1 Operational
90 days ago
99.89 % uptime
Today
1E Solutions - CA 1 Operational
90 days ago
100.0 % uptime
Today
1E Solutions - AZ-US 1 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
1E Platform - East US 1 Degraded performance
Resolved - This incident is resolved and East US 1 is working to full capacity.
An RCA will follow tomorrow
Mar 31, 17:18 UTC
Monitoring - The issues seems to be no longer occurring and we continue to monitor the situation.
There may still be some intermittent slow loading for the next hour while systems catch up on processing.
Client connectivity remains unaffected
Mar 31, 15:35 UTC
Investigating - We are currently investigating slow login and 502 errors intermittently when logging in to the 1E Portal on East US 1
Client connectivity is unaffected.
Mar 31, 14:06 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
1E Platform 25.3 Upgrade | West Europe 1
Completed - The scheduled maintenance has been completed.
Mar 27, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 18:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e-platform-1e-solutions/2025/1e-platform-1e-solutions-25-3-release-notes.htm
Mar 19, 12:05 UTC
East US performance issue
Postmortem - Read details
Mar 28, 15:01 UTC
Resolved - This incident is now resolved, PIR to be added here within 24 hours.
Mar 27, 13:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 13:29 UTC
Investigating - We are investigating the issue. Updates to follow.
Mar 27, 12:55 UTC
1E Platform 25.3 Upgrade | East US 1
Completed - The scheduled maintenance has been completed.
Mar 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e-platform-1e-solutions/2025/1e-platform-1e-solutions-25-3-release-notes.htm
Mar 19, 12:03 UTC
1E Solutions 25.3 Upgrade | US East 1
Completed - The scheduled maintenance has been completed.
Mar 27, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e-platform-1e-solutions/2025/1e-platform-1e-solutions-25-3-release-notes.htm
Mar 19, 12:18 UTC
Mar 26, 2025
1E Platform 25.3 Upgrade | UK South 1
Completed - The scheduled maintenance has been completed.
Mar 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 19:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e-platform-1e-solutions/2025/1e-platform-1e-solutions-25-3-release-notes.htm
Mar 19, 12:02 UTC
1E Platform 25.3 Upgrade | West US 1
Completed - The scheduled maintenance has been completed.
Mar 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e-platform-1e-solutions/2025/1e-platform-1e-solutions-25-3-release-notes.htm
Mar 19, 12:01 UTC
Mar 25, 2025
1E Solutions 25.3 Upgrade | EU West 1
Completed - The scheduled maintenance has been completed.
Mar 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:30 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
[Url]
Mar 19, 12:16 UTC
Mar 24, 2025
1E Platform 25.3 Upgrade | Canada Central 1
Completed - The scheduled maintenance has been completed.
Mar 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e-platform-1e-solutions/2025/1e-platform-1e-solutions-25-3-release-notes.htm
Mar 19, 11:59 UTC
1E Solutions 25.3 Upgrade | CA Central 1
Completed - The scheduled maintenance has been completed.
Mar 24, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 10:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e-platform-1e-solutions/2025/1e-platform-1e-solutions-25-3-release-notes.htm
Mar 19, 12:14 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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