1E Elastic SaaS System Status

All Systems Operational

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This status page covers 1E Elastic SaaS Platform and 1E Solutions environments.
For more information, assistance or to download our latest client then please visit the 1E Support Portal

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Uptime over the past 90 days. View historical uptime.
1E Platform - UK South 1 Operational
90 days ago
100.0 % uptime
Today
DEX Platform – North Europe 1 Operational
90 days ago
100.0 % uptime
Today
1E Platform - East US 1 Operational
90 days ago
100.0 % uptime
Today
1E Platform - West US 1 Operational
90 days ago
100.0 % uptime
Today
1E Platform - Canada Central 1 Operational
90 days ago
100.0 % uptime
Today
1E Platform - West Europe 1 Operational
90 days ago
99.98 % uptime
Today
1E Solutions - EU 1 Operational
90 days ago
100.0 % uptime
Today
1E Solutions - US 1 Operational
90 days ago
100.0 % uptime
Today
1E Solutions - CA 1 Operational
90 days ago
100.0 % uptime
Today
1E Solutions - AZ-US 1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

DEX Platform 25.11 Upgrade | East US 1 Nov 10, 2025 09:00-12:00 UTC

1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/platform-solutions/2025/25-11-release-notes.htm

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Posted on Oct 27, 2025 - 10:49 UTC

DEX Platform 25.11 Upgrade | UK South 1 Nov 10, 2025 19:00-22:00 UTC

1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/platform-solutions/2025/25-11-release-notes.htm

Please note this upgrade has been rescheduled from the original date of 2025-11-05

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Posted on Nov 07, 2025 - 15:13 UTC
Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
DEX Platform 25.11 Upgrade | West Europe 1
Completed - The scheduled maintenance has been completed.
Nov 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 18:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/platform-solutions/2025/25-11-release-notes.htm

We are moving our status alerts over to https://status.teamviewer.com
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Oct 27, 10:55 UTC
When a New Provisioning key is created Clients cannot connect
Resolved - This incident has been resolved.
Nov 6, 15:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 15:05 UTC
Update - This will only effect client connections if a new provisioning cert is created.
Nov 5, 19:20 UTC
Investigating - We are currently investigating an issue related to the creation of new provisioning certificates.
Clients attempting to connect using the newly issued certificate may experience connectivity issues with the platform.
Updates will be posted here as we work toward resolution.
Nov 5, 19:20 UTC
When a New Provisioning key is created Clients cannot connect
Resolved - This incident has been resolved.
Nov 6, 15:08 UTC
Update - A fix has been implemented and we are monitoring results.
Nov 6, 15:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 15:05 UTC
Investigating - We are currently investigating an issue related to the creation of new provisioning certificates.
Clients attempting to connect using the newly issued certificate may experience connectivity issues with the platform.
Updates will be posted here as we work toward resolution.
Nov 5, 21:56 UTC
DEX Platform - Scheduled hotfix (Canada Central, North Europe, West US)
Completed - The scheduled maintenance has been completed.
Nov 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 14:30 UTC
Scheduled - There is a scheduled hotfix being applied to the following Environments
Canada Central 1,
North Europe 1,
West US 1

This could cause clients to disconnect whilst this is occurring.
Nov 6, 14:25 UTC
DEX Solutions 25.11 Upgrade | US East 1
Completed - The scheduled maintenance has been completed.
Nov 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/platform-solutions/2025/25-11-release-notes.htm

We are moving our status alerts over to https://status.teamviewer.com
Please Subscribe to the appropriate components under the DEX Platform and Solutions group
Oct 27, 11:03 UTC
Nov 5, 2025
DEX Platform 25.11 Upgrade | UK South 1
Completed - The scheduled maintenance has been completed.
Nov 5, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 19:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/platform-solutions/2025/25-11-release-notes.htm

We are moving our status alerts over to https://status.teamviewer.com
Please Subscribe to the appropriate components under the DEX Platform and Solutions group
Oct 27, 10:17 UTC
DEX Platform 25.11 Upgrade | West US 1
Completed - The scheduled maintenance has been completed.
Nov 5, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 09:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/platform-solutions/2025/25-11-release-notes.htm

We are moving our status alerts over to https://status.teamviewer.com
Please Subscribe to the appropriate components under the DEX Platform and Solutions group
Oct 27, 10:14 UTC
Nov 4, 2025
DEX Platform 25.11 Upgrade | North Europe 1
Completed - The scheduled maintenance has been completed.
Nov 4, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 12:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/platform-solutions/2025/25-11-release-notes.htm

We are moving our status alerts over to https://status.teamviewer.com
Please Subscribe to the appropriate components under the DEX Platform and Solutions group
Oct 27, 09:28 UTC
DEX Solutions 25.11 Upgrade | EU West 1
Completed - The scheduled maintenance has been completed.
Nov 4, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 04:30 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/platform-solutions/2025/25-11-release-notes.htm

We are moving our status alerts over to https://status.teamviewer.com
Please Subscribe to the appropriate components under the DEX Platform and Solutions group
Oct 27, 11:01 UTC
Nov 3, 2025
DEX Solutions 25.11 Upgrade | CA Central 1
Completed - The scheduled maintenance has been completed.
Nov 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 10:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/platform-solutions/2025/25-11-release-notes.htm

We are moving our status alerts over to https://status.teamviewer.com
Please Subscribe to the appropriate components under the DEX Platform and Solutions group
Oct 27, 10:59 UTC
DEX Platform 25.11 Upgrade | Canada Central 1
Completed - The scheduled maintenance has been completed.
Nov 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 09:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/platform-solutions/2025/25-11-release-notes.htm

We are moving our status alerts over to https://status.teamviewer.com
Please Subscribe to the appropriate components under the DEX Platform and Solutions group
Oct 27, 09:25 UTC
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

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