1E Elastic SaaS System Status
All Systems Operational

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This status page covers 1E Elastic SaaS Platform and 1E Solutions environments.
For more information, assistance or to download our latest client then please visit the 1E Support Portal

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Uptime over the past 90 days. View historical uptime.
1E Platform - UK South 1 Operational
90 days ago
99.89 % uptime
Today
1E Platform - East US 1 Operational
90 days ago
100.0 % uptime
Today
1E Platform - West Europe 1 Operational
90 days ago
100.0 % uptime
Today
1E Solutions - EU 1 Operational
90 days ago
100.0 % uptime
Today
1E Solutions - US 1 Operational
90 days ago
100.0 % uptime
Today
1E Solutions - AZ-US 1 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 16, 2024
1E Platform 24.9 Upgrade | UK South 1
Completed - The scheduled maintenance has been completed.
Sep 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 18:00 UTC
Update - This maintenance has been rescheduled to 16th September 2024 (from the 10th September) due to ongoing Azure issues
Sep 10, 17:35 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e/2024/1e-24-9-release-notes.htm

Note : This maintenance was delayed from 10th September 2024 due to ongoing Azure issues
Sep 3, 15:16 UTC
Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
1E Platform Maintenance | UK South 1
Completed - The scheduled maintenance has been completed.
Sep 13, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:30 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the stability of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.
Sep 13, 15:00 UTC
1E Platform UK South 1 : Client Connection Issues
Resolved - The services have been restored and monitoring of them continues.
Sep 13, 13:15 UTC
Monitoring - The 1E Elastic SaaS services are now restored - 1E will continue to monitor the platform. A Post Incident Review will follow.
Sep 13, 12:49 UTC
Update - We continue to investigate this issue regarding connectivity problems with some clients.
We will update this in 30 minutes
Sep 13, 12:10 UTC
Investigating - We are currently investigating issues with some clients on UK South 1 having issues connecting.
Sep 13, 11:14 UTC
Sep 12, 2024
1E Platform Maintenance | East US 1
Completed - The scheduled maintenance has been completed.
Sep 12, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the stability of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.
Sep 12, 07:07 UTC
Sep 11, 2024
1E Platform 24.9 Upgrade | West Europe 1
Completed - The scheduled maintenance has been completed.
Sep 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:00 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your platform

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e/2024/1e-24-9-release-notes.htm
Sep 3, 15:17 UTC
1E Solutions 24.9 Upgrade | AZ-US 1
Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:30 UTC
Scheduled - 1E will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e-solutions/2024/1e-solutions-24-9-release-notes.htm
Sep 3, 15:40 UTC
Sep 10, 2024
1E Platform UK South 1 : Login issue on Portal
Postmortem - Read details
Sep 11, 11:42 UTC
Resolved - The issue with Azure has now been rectified. Users are now able to login to the 1E Platform. There are no further impact to customers.
Sep 10, 20:08 UTC
Update - Microsoft Azure are continuing to actively work with 1E on the cause of the issue and restoration of the impacted Azure service.
Next update in 30 minutes.
Sep 10, 19:32 UTC
Update - Microsoft Azure continue to actively work with 1E on the cause of the issue and restoration of the impacted Azure service.
Next update in 30 minutes.
Sep 10, 18:53 UTC
Update - Microsoft Azure continue to actively work with 1E on the cause of the issue and restoration of the impacted Azure service.
Next update in 30 minutes.
Sep 10, 18:16 UTC
Update - Microsoft Azure are actively working with 1E on the cause of the issue and restoration of the impacted Azure service.
Next update in 30 minutes.
Sep 10, 17:42 UTC
Update - 1E have opened a P1 issue with Microsoft Azure and are now working with them on the cause of the issue and restoration of the impacted Azure service. Next update in 30 minutes.
Sep 10, 17:01 UTC
Update - 1E are working with Azure to restore services, next update due in 30 minutes.
Sep 10, 16:35 UTC
Update - We are continuing to investigate the issue and recover the services. Next update to follow in 30 minutes.
Sep 10, 15:58 UTC
Investigating - We are investigating a problem which is causing issues when users are trying to login to the 1E Platform portal on UK South 1 instances.
Sep 10, 14:48 UTC
1E Solutions 24.9 Upgrade | US 1
Completed - The scheduled maintenance has been completed.
Sep 10, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:30 UTC
Scheduled - 1E will be performing a scheduled upgrade maintenance to enhance the functionality and performance of your product.

During this maintenance window, there may be temporary disruptions to your 1E Solutions. We appreciate your understanding.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e-solutions/2024/1e-solutions-24-9-release-notes.htm
Sep 3, 15:37 UTC
1E Solutions 24.9 Upgrade | EU 1
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 04:30 UTC
Scheduled - 1E will be performing a scheduled upgrade maintenance to enhance the functionality and performance of your product.

During this maintenance window, there may be temporary disruptions to your 1E Solutions. We appreciate your understanding.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e-solutions/2024/1e-solutions-24-9-release-notes.htm
Sep 3, 15:35 UTC
Sep 9, 2024
1E Platform 24.9 Upgrade | East US 1
Completed - The scheduled maintenance has been completed.
Sep 9, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 08:00 UTC
Scheduled - 1E will be performing a scheduled upgrade maintenance to enhance the functionality and performance of your product.

During this maintenance window, there may be temporary disruptions to the site and client connectivity. We appreciate your understanding.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/1e/2024/1e-24-9-release-notes.htm
Sep 3, 15:14 UTC
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024
1E Platform UK South 1 : Login issue on Portal
Postmortem - Read details
Sep 5, 15:04 UTC
Resolved - This issue is fully confirmed as resolved and there are no further impacts to customers
Sep 4, 09:11 UTC
Monitoring - An issue has been identified on Azure and has been rectified. Users should be able to login now.
Sep 4, 09:06 UTC
Investigating - We are investigating a problem which is causing issues when users are trying to login to the 1E Platform portal on UK South 1 instances.
Sep 4, 08:59 UTC
Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

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