1E Platform - East US 1 Degraded performance

Incident Report for 1E

Postmortem

Monitoring and customer tickets led to 1E making additional configuration and caching changes in that Azure region to support a higher level of parallel processing. 1E to review the code and setup to ensure provisioning is correct and any code is tuned appropriately.

Posted Apr 02, 2025 - 09:52 UTC

Resolved

This incident is resolved and East US 1 is working to full capacity.
An RCA will follow tomorrow

Posted Mar 31, 2025 - 17:18 UTC

Monitoring

The issues seems to be no longer occurring and we continue to monitor the situation.
There may still be some intermittent slow loading for the next hour while systems catch up on processing.
Client connectivity remains unaffected

Posted Mar 31, 2025 - 15:35 UTC

Investigating

We are currently investigating slow login and 502 errors intermittently when logging in to the 1E Portal on East US 1
Client connectivity is unaffected.

Posted Mar 31, 2025 - 14:06 UTC

This incident affected: 1E Platform - East US 1.